FAQ

Orders

How can I place an order?

Select the product you want, add it to your cart and complete the checkout process using the available payment methods.

Will I receive an order confirmation?

Yes. After successfully placing an order, you should receive an order confirmation through the contact details provided during checkout.

Can I cancel my order?

Cancellation may be possible if the order has not yet been dispatched. Please contact customer support as soon as possible.

How can I track my order?

Once your order is shipped, tracking information will be shared through the available communication channel.

Shipping

How long does delivery take?

Orders are generally delivered within [3–7 BUSINESS DAYS] in India, depending on the delivery location and courier network.

Do you offer free shipping?

Free shipping may be available on selected orders or during promotional campaigns. Any applicable shipping charge will be displayed during checkout.

What if my package arrives damaged?

Returns & Refunds

Can I return a product?

Eligible products may be returned according to our Return & Refund Policy.

Due to hygiene and safety considerations, opened or used health, skincare and personal-care products may generally not be eligible for return.

What if I receive the wrong product?

Contact our customer-support team with your order number and photographs/videos of the received product. We will investigate and assist you.

How long does a refund take?

Once an approved refund is initiated, the actual time for the amount to appear in your account can depend on the payment gateway or bank.

Products

How should I use the products?

Always follow the usage instructions provided on the product packaging and product page.

Can everyone use your products?

Product suitability can vary between individuals. Review the ingredients and usage instructions before use.

If you have allergies, sensitivities, a medical condition, or are taking medication, consult an appropriately qualified healthcare professional where appropriate.

Will I definitely get the advertised results?

Individual results can vary. Testimonials and product information should not be interpreted as a guarantee of identical results for every customer.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout and may include online payment methods and Cash on Delivery where available.

Is my payment information secure?

Payments are processed through applicable payment service providers. Khaliyat does not intentionally store complete payment-card credentials on its own servers.