Return & Refund Policy

At Khaliyat, customer satisfaction is important to us.

Because our products may include health, wellness, skincare and personal-care products, certain products may not be eligible for return once opened or used due to hygiene and safety considerations.

1. Return Window

Eligible return requests must be submitted within [7 DAYS] of delivery.

2. Eligible Returns

A return may be considered in situations such as:

Wrong product delivered
Product received damaged
Product received defective
Product missing from the package
Other verified fulfilment issues

3. Products That Cannot Generally Be Returned

For hygiene, safety and product-integrity reasons, we generally do not accept returns for:

Opened products
Used products
Products with broken seals
Products damaged after delivery due to customer handling
Products without original packaging
Products purchased outside Khaliyat's authorised sales channels

Exceptions may apply where required by applicable law or where the product was defective, damaged or incorrectly supplied.

4. How to Request a Return

Order number
Customer name
Mobile number
Reason for return
Photos/videos of the product and packaging

Our team will review the request and provide further instructions.

5. Refunds

Once an approved return is received and inspected, we will process the applicable refund.

Refund processing time may depend on the payment method and payment provider.

6. COD Orders

For Cash on Delivery orders, refunds, where approved, may require the customer to provide appropriate bank/payment details or another supported refund method.